Don’t support it, report it!

The MultiChoice Group supports a culture of transparency, accountability and integrity and has zero tolerance for fraud and/or any form of unethical behaviour. Everyone is encouraged to report suspicions of fraud and/or unethical behaviour.

If you become aware of such behaviour within the MultiChoice Group, please report your concerns directly to Forensic Services at fraud@multichoice.co.za or via Deloitte Tip-offs Anonymous, the Group’s independent whistleblower facility. Tip-offs Anonymous allows for confidential and anonymous reporting and is available 24/7/365 to all stakeholders including employees, customers and suppliers.

Whistleblower Details:


Below find relevant definitions for your benefit:

Fraud: A crime of obtaining money/property by intentionally deceiving people.
The unlawful and intentionally making a misrepresentation to the actual or potential prejudice of another person/entity (legal definition).

Unethical behaviour: Any unacceptable or improper behaviour that is not in line with Group policies, procedures or legislation.

Examples of fraud and unethical behaviour that can be reported include:

  • Theft
  • Bribery
  • Corruption
  • Collusion
  • Discrimination and racism
  • Nepotism
  • Sexual harassment
  • Phishing and other scams
  • Dishonesty
  • Conflicts of interest
  • Procurement irregularities.

For all general DStv customer queries, please contact help@dstv.com or the contact centre on +27 11 289 2222

For all billing/ customer account queries, please contact BillingAssurance@multichoice.co.za.