Passion For Our Customers
Producing the best, most efficient and most powerful experiences for our customers is something that is genuinely at the heart of our business. Achieving that requires harnessing multiple elements of a business that employs thousands of people.
The satisfaction of our customers is measured across the full journey that they experience in their interaction with our products, services and processes. The education process is both external and internal – we want our teams to understand how each of their roles impacts each customer’s experience and we want our customers to understand how the company’s thousands of employees work as a unit to provide the best possible experience for them. Our company is built on our people – and those people put customer-centricity at the heart of everything they do. That’s what makes MultiChoice great.
“What inspires me about my job is finding solutions for this complicated industry that we’re in. When I think about customer engagement in the future, it’s definitely about data and digitisation. The more we know about our customers, the more we are able to accurately recommend things they may enjoy watching.”