Passion For Our Customers

Producing the best, most efficient and most powerful experiences for our customers is something that is genuinely at the heart of our business. Achieving that requires harnessing multiple elements of a business that employs thousands of people.

Our Customer Journey brings together Marketing, Sales, Content, Care, Operations and Customer Engagement, to ensure that everyone – front and back of house – understands that everything they do has the ultimate aim of producing the best possible experience for our customers.

The satisfaction of our customers is measured across the full journey that they experience in their interaction with our products, services and processes. The education process is both external and internal – we want our teams to understand how each of their roles impacts each customer’s experience and we want our customers to understand how the company’s thousands of employees work as a unit to provide the best possible experience for them. Our company is built on our people – and those people put customer-centricity at the heart of everything they do. That’s what makes MultiChoice great.

I JOIN

"One of the most satisfying parts of my job is the engagement I have with our service providers. We have installers who have been accredited with us for 15 or 20 years who are still doing business with us."

Sifiso Ntsele

I USE

"When customers share their stories and when they share what inspires them about the content they watch on the MultiChoice channels, it inspires me and I get to see how we enrich people’s lives, every day."

I PAY

"What excited me a lot is being part of building the systems that will enable MultiChoice to deliver better to our customers."

Tshego Molokwane

I HELP

"For me, success for a customer, when they contact our call centre, is getting help first time - and, most importantly, leaving that conversation with a smile."

Muhammad Hanif

I STAY

“What inspires me about my job is finding solutions for this complicated industry that we’re in. When I think about customer engagement in the future, it’s definitely about data and digitisation. The more we know about our customers, the more we are able to accurately recommend things they may enjoy watching.”