Namibia

About
MultiChoice
Namibia

We identify as a Namibian ICT anchor, with four branches employing 140 staff, with access to 130+ installers and 33 agents, with our products available through 300+ retailers across the country. In this way, we actively contribute to employment, skills development and broad, national access to ICT technology, directly in line with government’s objectives.

As a local business rooted in Namibia, our prowess allows our customers to see and identify with us as a preferred ICT brand, managed by Namibians who employ Namibians.

Our business has successfully integrated into the digital migration era, having leveraged off technological transformation as well as adopting a #CustomerFirst approach.

If we look at our sphere of influence, this gives us right of passage and in the context of our local relevance strategy it underpins the following:

  • We can consistently adapt to changing environments.
  • We continue to bring the best viewing experience and content to our customers, while providing customer friendly self-service platforms, as well as reward subscribers through value-addition campaigns.

Our business has transformed progressively by providing platforms that speak to innovation as showcased through our Explora adoption, our MyDStv and MyGOtv Apps, the launch of DStv WhatsApp, the availability of DStv & Catch Up video on demand service, Showmax as well as our 18 real-time payment platforms.

Entertainment is in our DNA, and as Africa’s leading storyteller, we’re excited to celebrate our voices and share our stories. As a Namibian business and leading ICT anchor, we’re playing an active transformational role, utilising communication technology to enrich the lives of our customers. We believe that the key ingredients to this success is having an enabling government, as well as regulatory regimes that stimulate business, including the broader economy. We commit to providing our subscribers with all the digital capabilities, to connect and enjoy our integrated, and personalised products and services, today and into the future.

Roger Gertze
Managing Director of MultiChoice Namibia

How we create social value

As a business we develop, nurture and sustain a comprehensive value chain which, supports local business and communities, through investments in infrastructure and empowerment initiatives. We are more than just entertainment; we empower Namibian communities that inspire and build us in return.

Growing Namibia’s creative industries

As a company that believes in enriching lives to empower our local community, our aim to achieve equality and inclusivity extends even further to our Creating Shared Value initiative.

We are proud of our 6 MTF Alumni who are using their newfound skills to develop the creative industry. They have gone on to create their own content to highlight women’s issues within the country, serve as producers on award-winning productions in Zambia, and have cemented roles within the media industry.

Walking away with not one but two qualifications, our 2020 cohort who consists of Shona Ngava, Hilma Sheehama and Riejhaat Wolhuter will be even more sought-after as they re-enter their respective local film and TV sectors as highly qualified industry professionals. Alongside their MTF qualification, the students also walk away with an equally illustrious qualification from the prestigious New York Film Academy of Visual and Performing Arts (NYFA).

We are proud of Hilma Sheehama who won an 8-week scriptwriting internship on an animation series, from global consulting and solutions integration company Nihilent Technologies, while Riejhaat Wolhuter won the AVID Pro Tools license, for the most-promising sound engineer from Jasco Broadcast Solutions.

Africa’s creative industries are custodians of the continent’s cultural heritage, and as Africa’s most-loved storyteller, MultiChoice has always put to use its burning desire to develop and invest in African talent through initiatives such as MTF.

Our investment in stories and programmes has reinvigorated film and television industries across the continent, resulting in a proliferation of exceptional original local productions and the discovery of talent both in front of the camera and behind the scenes.

Enriching Lives

It’s a new era for MultiChoice Namibia as we will enable not only our employees, but our customers as well to navigate the everchanging landscape. Our vision is to be Africa’s number one entertainment platform, with content and technology at its heart.

We continue to change the way we engage with our customers to provide a more powerful entertainment experience for today and into the future.

As part of our transformation, we are focused on redesigning our customer journey to augment the customer experience and ready MultiChoice Namibia for the future.  Our intent is tactical and geared to enhance the way we engage with Namibians at every touchpoint of the customer journey.

Competitively, we will position MultiChoice for the future, by providing integrated customer value propositions that personalises the customer experience to develop strong customer loyalty.

We consider ourselves differentiators and disruptors, as an aggregator of services, to give Namibian customers exactly what they are asking for.

Our metamorphic journey will enable best-in-class customer experience solutions and across the entire spectrum of our steady, yet agile business, we live, connect, grow and advance at every stakeholder touchpoint, as a trusted ICT brand.

Leadership Profile

  • 8 Executive Management team members
  • Roger Gertze - Managing Director
  • Levana Cloete – Corporate Affairs Manager
  • Abbelene Boer – Head: Marketing
  • James Clinning – Head: Sales
  • Annarien Vorster – Finance Manager
  • Simon Ipinge – Operations Manager
  • Lavinia Shikongo – Head: Customer Care & CX
  • Moko Gawanas – Human Resources Manager

Inclusivity and equality are important to us as this contributes to innovation and economic development. This is demonstrated through our gender representation, throughout the company, where women remain at the forefront of critical areas. Their brilliant contributions to MCN have further elevated our status as an anchor in ICT, despite the current unusual way of working.

We are proud to share that 50% of our board members, 66% of our executive management team and 59% of our youthful, vibrant staff are women. On the field, 21% from a total of 33 Agents across the country consist of women. There is no doubt that we provide equal opportunities in all spheres of our business, and we remain steadfast in driving the gender parity agenda.

Namibia infographic

Contact information

MultiChoice Namibia
161 Nelson Mandela Avenue,
Eros,
PO Box 2662,
Windhoek,
Namibia

 

Tel: +264 61 270 5222
Fax: +264 61 270 5247
Customer care: 081 988 0000
Email: feedback@na.multichoice.co.za